Frequently Asked Questions
The xScreen is designed specifically for the Xbox Series S and will not work with other consoles.
The Xbox Series X, with its larger size and weight, do not provide the same portability factor that the Xbox Series S has.
When we were looking for a panel to support the xScreen, we needed to consider:
1. Form factor. 11.6" was the largest size we could use to match the size of the Xbox Series S. Currently, there are only 1080@60hz panels manufactured. That, of course may change in the future.
2. All components' power usage, including the panel, must support the USB power limits. The brighter the screen, the higher the power drawn. The xScreen has a brightness of 350 nits.
The xScreen was designed to be a sleek integrated cableless USB-powered screen that matches the Xbox Series S, transforming the Xbox Series S into a portable gaming system. xScreen had to be easy to attach/remove to allow you to connect to your large TV when at home.
We had to make design choices to meet these requirements for the product to function.
We have spent many hours “testing” the xScreen at home, in the car and even on the plane. We loved every minute. We think you will too.
The Ethernet Port is not available when the xScreen is attached.
xScreen was designed with mobility in mind and ease of use. Only a single power cable is required when the xScreen is attached.
We all need that extra memory capacity on the Xbox Series S! We designed the xScreen so that the storage expansion port is accessible while the xScreen is attached.
While the xScreen is attached, the rear USB ports are unavailable (one is used to power the xScreen).
There is still a USB port available on the front of the Xbox.
One of our prototypes had an “HDR” panel, but this was not true HDR as it did not meet any of the HDR standards:(https://displayhdr.org/).
Real HDR support requires an HDR-enabled screen controller and panel with a peak luminance of 400 cd/m2, resulting in a high power draw.
The xScreen was designed not to require any cables; as such, we are limited to the power that USB can provide; based on this, we cannot support HDR.
None of the 11.6” panels available today have VRR support.
We have not experienced any graphics tearing, most likely down to games on Xbox Series S having native support of 60fps.
Based on this, we do not believe VRR will provide benefits on the Xbox Series S with an xScreen.
However, if you have a 120hz panel, VRR would be a great benefit.
Shipping- Express & Standard Service Levels
Our mantra at UPspec Gaming is to provide as many people as possible access to our products, and in line with this vision, we ship around the world.
Unfortunately, there are a few countries around the globe that we do not ship to since either local government policies (e.g., embargos) or logistical challenges prevent us from securely, quickly, and reliably sending our products.
The cost of shipping your order depends on your location, the size of your order, and the service level you choose for shipping (Express vs. Standard).
UPspec Gaming offers both Express and Standard shipping on most international routes, and at checkout, you can choose which one you prefer. Only Express or Standard shipping may be available for a few selected remote areas, but that is the exception.
With our international shipping partner, we will find the lowest shipping rate for you so that you pay as little as possible in shipping fees for your order while ensuring your order will be delivered by a high-quality, reliable carrier.
Shipping rates are typically calculated based on the weight and dimensions of your order. They will also vary based on your chosen service level and location.
The delivery time varies depending on the route/destination. For US Domestic, it typically takes 2-5 business days for Express shipments to arrive. Standard shipments usually take
between 6-14 business days.
For International orders, the delivery time varies depending on the route/destination. It typically takes 5-9 business days for Express shipments to arrive. Standard shipments usually take between 10-20 business days. These time ranges do not include any delivery delays due to customs clearance, extreme weather, or COVID-19.
Import duty is a tax collected on imports and some exports by a country's customs authorities. A
The good's value will usually dictate the import duty, and the duties can also vary by product category. Depending on the context, an import duty may also be known as a customs duty, tariff, or import tariff. The duties are mandatory and must be paid, whether the fees are paid by the shipper (Prepaid) or by the customer/recipient (Unpaid). Other factors besides the good's value define the amount of duties to be paid, including trade agreements between countries and specific customs authorities. For example, some countries have minimum thresholds in terms of a good's value below which no duties apply (AKA "de minimis" value)
In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good's value. Also, some countries charge multiple taxes on the same goods imported. For example, Canadian provinces charge a variety of taxes - from a goods and service tax (GST) to a harmonized system tax (HST) to a retail sales tax (RST), and some provinces charge multiple of these tax types for the same import.
There are two options that are available during checkout.
With International Standard: Duties and Taxes Prepaid and International Express: Duties and Taxes Prepaid, You pay duties and taxes at checkout when you place your order.
This way, you not only see the total cost upfront before placing the order, but you also won’t have to pay again when the parcel is delivered.
With the Duties and Taxes UNPAID shipping options, this EXCLUDES any
duties and taxes/fees. Any taxes/fees must be paid before the courier releases
the delivery. The buyer will be responsible for duties which could also add delays to the order.
UPspec Gaming provides you with a tracking number and link when your order is being fulfilled, typically within 24 hours after placing your order. It may take longer for orders placed over the weekend or during the holidays. You can track the status of your order through this tracking number and link, where updates are posted as your parcel is in transit and delivered to you.
First, we want to inform you that most shipments make it through customs without delay. That said, from time-to-time customs authorities review a shipment and may ask for additional information before the customs authorities clear the shipment for final delivery. If we need additional information from you to get your shipment cleared by customs, we will reach out to you. Reviews by customs authorities can take as little as a few hours but occasionally last much longer.