We offer a 1-year manufacturer warranty and will resolve any failures or defects that occur through normal use. Our support staff is always available to help as well, so if you're having issues using your product please let us know and we'll take care of it.
UPspec Gaming was born through Crowdfunding and the support of the community is what allows our business to design new products and bring them to life. Supporting a campaign on Kickstarter, Indiegogo or PledgeManager and getting a reward or perk is a different process than buying a product directly.
From the Kickstarter FAQ "Kickstarter is not a store. When you back a project, you’re helping to create something new — not ordering something that already exists." These rewards are referred to as gifts because they are given to backers to show the appreciation, we have for them and the support they have given us.
This business model has allowed our company to exist, and we couldn't be more grateful to the entire community. We appreciate your understanding of our policy and continued support.
If your reward truly offers no value to you, here are a few things that you could do in the spirit of crowdfunding…
- Give your reward to a friend. Even if the product doesn’t work for you, it might be a perfect fit for someone else. We’d love to see our gear being used and your friend will appreciate the gift.
- Sell your reward. Products launched on Kickstarter and Indiegogo are below retail price. You can likely sell yours used and recoup much if not all of your pledge through Ebay or other services.
Still stuck? Shoot us an email firstname.lastname@example.org. We're here to help.